Return and Refund Policy

Last Updated: August 15, 2026

At Mavoray, we value customer satisfaction and strive to provide high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return and exchange policy.

30-Day Return & Exchange Policy

Customers may request a return or exchange within 30 days after receiving their order.

To qualify for a return or exchange:

• The item must be unused, unworn, and in its original condition.

• The item must include original packaging and accessories (if applicable).

• Customers must provide order information or proof of purchase.

Return Process

To start a return or exchange, please contact our customer service team:

Email: elveralynch53@outlook.com

Please include:

• Order number

• Customer name

• Reason for return or exchange

• Photos of the item if there is a product issue

Our support team will review your request and provide further instructions.

Return Shipping

We provide a 30-day free return and exchange service.

If the product is defective, damaged, or incorrect, Mavoray will cover the return shipping cost.

For other return reasons, customers should contact customer service first before sending any items back.

Refund Process

Once the returned item has been received and inspected, we will notify you about the refund status.

Approved refunds will be issued to the original payment method.

Please allow additional processing time depending on your bank or payment provider.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 30 days of delivery. We will provide an appropriate solution, including replacement or refund.

Contact Us

For return and refund questions:

Email: elveralynch53@outlook.com